Refund policy

Okunrin Refund & Return Policy

Effective Date: March 2025

Our Commitment to You

At Okunrin, we stand behind the quality of our grooming products and services. Your satisfaction matters to us, which is why we've created a clear and fair refund policy.

Product Returns & Refunds

Eligible for Refund/Exchange:

Unopened Products:

  • Full refund or exchange within 14 days of delivery
  • Product must be in original packaging, unused, and sealed
  • Proof of purchase required (order number or receipt)

Damaged or Defective Products:

  • Full refund or replacement within 30 days of delivery
  • Must report damage within 48 hours of receiving your order
  • Photo evidence of damage required
  • We cover return shipping costs for damaged/defective items

Not Eligible for Refund:

  • Opened or used products (due to hygiene and safety standards)
  • Products purchased more than 14 days ago (unopened) or 30 days ago (damaged)
  • Products without proof of purchase
  • Products purchased from unauthorized third-party sellers
  • Gift cards or promotional items

How to Request a Refund

Step 1: Contact our customer support team

  • Email: support@okunrin.co.uk
  • Instagram: @okunriin

Step 2: Provide the following information:

  • Order number
  • Product name
  • Reason for return
  • Photos (if damaged/defective)

Step 3: Receive return authorization

  • Our team will review your request within 24-48 hours
  • If approved, we'll send you return instructions

Step 4: Ship the product back

  • Use the shipping method we provide
  • You cover return shipping for unopened products (unless damaged/defective)
  • We recommend using a trackable shipping service

Step 5: Receive your refund

  • Refunds processed within 5-7 business days after we receive and inspect the returned item
  • Refund issued to original payment method
  • You'll receive email confirmation once processed

Exceptions & Special Cases

Product Reactions or Allergies:

  • If you experience an adverse reaction to our products, stop use immediately and contact us
  • We may request a doctor's note for verification
  • Refunds handled on a case-by-case basis

Wrong Product Delivered:

  • We'll send the correct product at no extra cost
  • You can keep or return the wrong item (we cover return shipping)

Lost or Stolen Packages:

  • Once a package is marked as delivered by the courier, Okunrin is not responsible for lost or stolen items
  • We recommend providing a secure delivery address
  • Contact the shipping carrier directly for claims

Refund Processing Times

Payment Method Refund Timeline
Debit/Credit Card 5-10 business days
Bank Transfer 3-5 business days
Mobile Money 2-3 business days

Note: Refund timelines depend on your bank or payment provider. Okunrin processes all approved refunds within 5-7 business days.

Exchanges

We offer one-time exchanges for unopened products within 14 days of delivery:

  • Exchange for a different product of equal or greater value
  • If the new product costs more, you pay the difference
  • If the new product costs less, we'll issue a store credit for the difference
  • Customer covers shipping costs for exchanges

Shipping Costs

  • Original shipping fees are non-refundable (unless we shipped the wrong or damaged item)
  • Return shipping costs are your responsibility for change-of-mind returns
  • We cover return shipping for damaged, defective, or incorrectly shipped items

Store Credit

In certain cases, we may offer store credit instead of a refund:

  • Valid for 12 months from issue date
  • Can be used on any Okunrin product or service
  • Non-transferable and cannot be redeemed for cash

Contact Us

Have questions about our refund policy or need to process a return?

Customer Support:

  • Email: support@okunrin.co.uk
  • Instagram: @okunriin
  • Hours: Monday-Saturday, 9 AM - 6 PM (WAT)

Policy Updates

Okunrin reserves the right to update this refund policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website and products after changes constitutes acceptance of the updated policy.

Last Updated: March 5, 2025

Your satisfaction is our priority. If you have any concerns about your purchase, reach out to us—we're here to help.